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terms & conditions

Signing a Contract

We think it’s important that we keep things simple and straightforward and so we have produced our Terms & Conditions (herein referred to as ‘Terms’) in a way that is easy to understand in a format where you can find the area most relevant to you as easily as possible.

By visiting our site and/or purchasing something from us, you engage with FDReviews

and agree to be bound by the following terms and conditions. These Terms apply to

all users of the site, including without limitation users who are browsers, suppliers,

customers, merchants, and/or content providers.

Please read these Terms & Conditions carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms.

​Any new features or tools which are added to the FDReviews offering shall also be subject to these Terms & Conditions. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By using this site, you warrant that you will not use our advice or products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of our Terms & Conditions may result immediate termination of our services to you.


Privacy Policy

All information provided by our customers is treated in the strictest confidence.

All FDReviews Experts are bound not to share with any third parties any information, sensitive or otherwise, provided by a customer during a review. For clarity this includes the submissions provided within any pre-review questionnaire, as well as any information shared and discussed during a video conference between a customer and an FDReviews Expert. All FDReviews experts cannot use any information provided by customers for personal gain.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our services, or access any contact on the website through which the service is provided, without express written permission by us.

Video calls may also be recorded for training and monitoring purposes.


Cancellation Policy

We always seek to work with our customers and support long-term relationships. We understand that from time-to-time cancellation of a review or session may be necessary. All we ask is that you provide us with at least 72 hours’ notice in order to allocate the session to another customer. We will then do our best to accommodate your session on another date and time. If you wish to cancel the session completely, please let us know and we shall provide a full refund.

​Advice Indemnity

Every paid transaction on our site is based around our customers paying to have support via video reviews. All FDReviews Experts are acting in a self-employed basis and you are paying them for their time and engagement only - in which they will provide insight and expertise in their specialist subjects. Any advice and or guidance provided by an FDReviews Expert is based upon their experience and opinions. All advice is provided in good faith and based upon the information that you provide. The FDReviews Expert is in no way responsible for the implementation of any advice given and bears no responsibility or liability for the outcome in your business should any advice provided by them be enacted. The decision to act on any guidance provided is at the sole discretion of you as a customer and therefor the Experts and FDReviews do not indemnify against any business impact, positive or negative, to the customer.

Right to Refuse

From time to time, any FDReviews Experts may choose not to conduct a review should they identify a conflict of interest (or for any other reason) in doing so. In such event, the Customer will be notified in advance of the review, an alternative FDReviews Expert will be offered, In any case where the alternative is not accepted by the customer, all relevant fees will be refunded.


Change of Services & Pricing

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue and service or products (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service or product.



Our Experts have established their reputations over many years in the food & drink industry.  The team fully understands how important confidentiality is when is comes to product development. That's why we need to be clear about how we manage and handle your products and their reviews securely.

Non-Disclosure & Confidentiality Agreements

In order to be involved in reviews on our system, our experts have to sign up to a comprehensive NDA agreement. You can view or download a copy of our agreement template HERE.

Conflicts of Interest

Many of our experts are actively involved with the Food & Drink industry. All experts are bound to declare any conflict of interest that may mean they are excluded from a particular review. This may be based on the following (but not exclusive) examples:

  • currently working for or with a direct competitor of yours

  • currently involved in the development of similar products

Team Confidentiality

As per our terms of service, anyone who uses our services are also bound not to share or divulge either the resultant video of a product review or details of those involved in the review, with 3rd parties. This confidentiality adds to the confidence of the team to provide open and honest feedback and advice.

Disposal of Personal Data (Expert contact information)

As part of the review process, delivery information will be provided to customers regarding where to send their product samples. This information may include private and personal addresses and contact information. Such information must be deleted and destroyed by the customer once their review service has been concluded. This information must not be shared with any 3rd parties in any way with the exemption of the sole purpose of dispatch and transport of product to the Experts.

The Review Video

The review video you are sent is provided to you alone, except in the case of 3rd party voucher provision detailed below. This will be sent to you via the WeTransfer encrypted service within 48 hours of your review session. Experts are not provided with a copy, and they are not shared with 3rd parties.

We may want to use a review for training or publicity purposes, but this will only be done with your written permission.

Access Rights due to the Provision of Voucher Codes
From time to time, organisations, which may include but not be limited to, governmental-backed agencies, financial institutions, agents, distributors etc. will issue voucher codes to businesses or individuals that wish to use FDReviews services. In such cases, the payee or provider of the voucher code may also be provided (on request) a copy of the complete video review. The payee or provider will also be bound by these terms not to further distribute such video content beyond their own department or organisation. 


​Additional General Terms & Conditions

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to our return or cancellation policies.

We have made every effort to display as accurately as possible the colours and images of any products that may appear on our site. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Billing Accuracy & Account Information

We reserve the right to refuse any order or booking you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.


Third Party Links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User Comments and Other Submissions

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.


Prohibited Use

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Warranted Limit of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hotel Cost Clinic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.



You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Termination of Service

These terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Changes to Terms & Conditions

You can review the most current version of the terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms constitutes acceptance of those changes.


Further Information

Any questions regarding our terms and conditions should be sent to us via our contact form available on this website.


FDReviews and are trading names of FDReviews Global Ltd.

Registered address: 34 Rose Street, Wokingham, Berkshire RG40 1XU.

Company Registration No: 13850006   VAT No: 408 5166 00

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